REFUND, CANCELLATION & DISPUTE POLICY

Build To Show is free to use. This policy covers our two paid products, both one-time digital purchases sold by Digital Static LLC: Pro (unlocks Pro features on one car) and Shop packs (prepaid Pro credits, one credit per car).

• Pro: full refund if you ask within 14 days of purchase, no reason needed. When the refund is issued, Pro is removed from that car.
• Shop packs: full refund if you ask within 14 days of purchase and no credits from the pack have been used. If some credits have been used, we’ll refund the unused credits on request within the same 14 days; cars already unlocked keep Pro.
• Duplicate or mistaken charges (for example, paying twice for the same car) are refunded in full at any time.
• After 14 days, purchases are non-refundable except where the law requires otherwise.

Email support@buildtoshow.com from the address on your account, with the receipt email or the date and amount of the charge. We reply within two business days. Approved refunds go back to the original payment method, and usually appear within 5–10 business days, depending on your bank.

We don’t sell subscriptions, and nothing renews or bills you again, so there’s nothing to cancel after a purchase. You can close your account at any time by emailing support@buildtoshow.com.

We don’t sell or ship physical goods, so there is no return process. All purchases are digital and delivered to your account immediately.

If something is wrong with a charge, please contact support@buildtoshow.com first. We can usually fix it faster than a bank dispute. If you file a dispute or chargeback with your card issuer, the features that purchase unlocked are suspended while the dispute is open, and removed if the payment is reversed. We’ll respond to the dispute with the purchase records we hold.

Digital Static LLC, operator of Build To Show. Email support@buildtoshow.com.